Privacy Policy
Last updated: January 2026
At Caralyzr, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle diagnostic analysis platform and related services.
1. Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name and contact information (email address, phone number)
- Business information (company name, business address)
- Account credentials
- Payment and billing information
- Communication preferences
Vehicle Diagnostic Data
When you upload diagnostic files, we collect:
- Vehicle identification numbers (VINs)
- Diagnostic trouble codes (DTCs)
- Sensor readings and system status data
- Safety system data
- Battery health metrics for EVs and hybrids
Usage Data
We automatically collect certain information when you use our platform:
- Device and browser information
- IP address and location data
- Pages visited and features used
- Time and date of access
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Generate vehicle health certificates and reports
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Analyze usage patterns to improve user experience
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
3. Data Sharing and Third Parties
We do not sell your personal information. We may share data with:
- Service providers: Companies that help us operate our platform (hosting, payment processing, analytics)
- Business partners: With your consent, to provide integrated services
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with mergers, acquisitions, or asset sales
4. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at privacy@caralyzr.com.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest (TLS 1.3, AES-256)
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Vehicle diagnostic data is retained for the duration specified in your subscription plan. You may request deletion of your data at any time, subject to legal retention requirements.
7. International Data Transfers
Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@caralyzr.com
- Address: Caralyzr B.V., Amsterdam, Netherlands